SUMMARY: The Santa Maria Regional Manager is the leader for CALM Santa Maria office. The Regional Manager is responsible for the overall direction, implementation, supervision and evaluation of all programs and services, as well as all administrative operations, in each respective region. The Regional Manager ensures that clinical services meet CALM’s quality standards, contract and grant requirements, and strategic plan. Job duties include coordination of all program services, operational oversight, clinical supervision, personnel oversight, and grant and contract compliance. The Regional Manager is responsible for maintaining high team morale and effectiveness, demonstrating commitment to the values and philosophy of CALM and displaying leadership qualities that motivate and inspire others. As a member of the clinical operations team, in collaboration with the Director of Clinical Operations (DCO), the Regional Manager actively manages Medi-Cal, contracts/grants, program/services, and the budget for the Santa Maria team and in collaboration with other RM’s and PM’s. The Regional Manager will be responsible for ensuring an atmosphere that is conducive to the therapeutic process and overall success of programmatic and administrative aspects of the regional office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Under the direction of the DCO, develops and updates policies, procedures, workflow processes, and measurable goals for the region.
- Directs, plans and coordinates the work of clinical and administrative staff in the region, including supervision, formal evaluations, training and team building.
- In collaboration with DCO, determines department structure, staff positions, levels, schedules and workflow. Adjusts schedules and staffing levels to ensure that goals are met efficiently. Implements process changes when needed to improve the efficiency, effectiveness, and performance of regional departments.
- Responsible for ensuring successful day-to-day operations and delivery of clinical services at the regional office. This includes staff scheduling, intake processes, referral tracking, caseload assignment, client engagement, timely documentation, productivity, client satisfaction, and clinical supervision.
- Develops and monitors process improvements to ensure excellent clinical operations, including service prioritization, assessment, service planning, service length, billing, confidentiality, customer service, collaboration with other agencies, and discharge/transition planning.
- Ensures excellent client experience and customer service in region. Ensures that any client complaints or grievances are addressed and resolved in a timely and responsive manner.
- Ensures that quality clinical supervision is provided for clinical staff. Aligns clinical and administrative supervision. Ensures interns receive required supervision that helps them progress towards licensure.
- Develops and uses a program dashboard to establish consistent and objective program performance standards of accountability.
- Tracks and reports on metrics that allow for appropriate reporting of compliance targets as overseen by the Quality Assurance (QA) Manager.
- Ensures ethical/legal standards for clinical practice, including the proper maintenance of client files and the use of Electronic Health Records.
- Oversees and monitors all contracts associated with regional operations. In collaboration with clinicians, defines program performance targets that meet the spirit of, as well as the requirements and expectations of each contract.
- Ensures CALM’s services are operated in compliance with all federal, state, county and city funding regulations and guidelines.
- With the DCO, ensures the financial viability of CALM’s programs and services in region. Assists with developing and managing regional budget. Manages operating expenses within the approved budget.
- In collaboration with DCO, identifies and prioritizes areas for clinical quality improvement and ensures that QA projects are initiated and tracked, and that improvement results can be translated into policies and procedures for continued implementation.
- In partnership with DCO and Training Manager, identifies staff needs for training, and implements local training plans.
- Organizes and facilitates regular team meetings to maintain effective staff communication. Manages accountability for action items assumed during meetings.
- Compiles and reports on quarterly and annual program outcomes with a focus on continuous improvement and learning.
- Keeps informed regarding internal and external issues that affect the day-to-day operations of all programs.
- Promotes a safe and healthy work environment for self, clients, employees and community members in collaboration with the CDO and HR.
- Attends Safety and Wellness Committee meetings.
- Represents CALM in community settings and builds collaborations with all community partners, as needed.
- This position is required to be available in the respective office on a full time basis.
- Other duties as assigned that pertain to the position.
- Ensures high clinical standards through keeping current in best practices for childhood trauma prevention, assessment and treatment. Ensuring provision of training for staff in these practices
- Provides oversight, mentoring and consultation to all staff as requested and necessary to meet program’s high standards
- Sets productivity goals for therapists and reviews for meeting goals in a timely manner.
- Carries out supervisor responsibilities in accordance with applicable laws and regulations and within the agency’s personnel policies.
- Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complains and conflict resolution.
- Other duties as assigned that pertain to the position.
- Communication skills – Speaks and writes clearly and informatively; listens to others; works to resolve conflicts and maintains confidentiality; able to effectively present information and respond to questions from staff, participants, partner agencies and the community.
- Professionalism – Approaches others with tact; reacts well under pressure; treats others with respect and consideration; keeps commitments and accepts responsibility for own actions; follows through on commitments; works with integrity and upholds CALM values.
- Initiative – Self-starter; requires minimal supervision; undertakes self-development activities; seeks increased responsibilities; is a solution seeker; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Customer Service – Manages difficult situations; responds promptly to others’ needs; solicits feedback; promptly responds to requests for service and assistance.
- Dependability – Can be relied on to meet schedules and deadlines; must be punctual, responds to management direction; takes responsibility for own actions; keeps commitments; displays a strong personal commitment to completing projects.
- Planning & Organizing – Prioritizes and plans work activities; manages competing priorities; uses time efficiently; sets goals and objectives; organizes other people and their tasks; develops realistic action plans and takes responsibility for implementing them.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Supervisory Skills – oversees and manages clinical staff; hires staff and manages performance evaluations, provide guidance in terms of training staff regarding policies and procedures. Assist staff in reaching productivity goals.
- Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays willingness to make decisions; exhibits sound judgement; identifies and resolves problems in a timely manner. Supports staff efforts to succeed.
- Financial Management – works within the approved budget; exercises appropriate cost control; is accountable for use of agency resources; balances mission with economic viability of the program and organization; understands how to make maximum use of allocated funds enrollments, and other program resources.
EDUCATION and/or EXPERIENCE:
- Master’s Degree in Social Work, Marriage and Family Therapy, or related field from an accredited university required LCSW or LMFT required.
- Experience working with complex issues surrounding children and families preferred.
- Experience working with Trauma Focused Cognitive Behavioral Therapy Model preferred.
- Knowledge of Medi-Cal and county documentation requirements.
- Must have a passion for CALM’s mission and the ability to convey that passion to others.
- Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.
- Excellent verbal/written communication, analytical, and problem solving skills.
- Public speaking skills and ability to network within the community.
- Able to read, analyze and interpret complex documents.
- Able to respond effectively to sensitive inquiries or complaints.
- Able to work in busy environment, under pressure, without compromising accuracy, attention to detail or courtesy to staff and others.
- Able to prioritize competing responsibilities and meet deadlines in a timely manner.
- Able to demonstrate sound judgment, initiative and critical thinking.
- Must have strong interpersonal and leadership skills and the ability to take decisions.
- Must be flexible and have the ability to collaborate with others.
- Must have a positive attitude and be a contributing member of the leadership team.
- Must have respect for confidentiality; ability to work with discretion and integrity.
- Must have valid CA drivers’ license, clean DMV, reliable transportation, and criminal record clearance from DOJ.
- Ability to travel throughout Santa Barbara County.
- Ability to interact with all ages and cultural backgrounds.
- Bilingual (Spanish) preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to:
- Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl.
- Drive from one location to another
- Lift and /or move up to 25 lbs.
HOURS of EMPLOYMENT:
This is a full time position. A 40 hour work week schedule will be established upon consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 8:00am and 8:00pm.
COMPENSATION AND BENEFITS:
Salary is dependent on experience. Positions of 30 or more hours per week, include medical, dental, vision, life insurance, paid holidays, vacation and sick time, and a 403(b) and matching retirement program.
CALM RESERVES THE RIGHT TO CHANGE THE DUTIES OF THIS POSITION AT ANY TIME.
CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, age, veteran status, or any other protected classification.
Interested and qualified applicants should submit a cover letter and resume to HR@calm4kids.org
Please put the title of the position in the subject line of the email.
Equal Employment Opportunity