Intake Coordinator

    CALM is seeking a bilingual Intake Coordinator to provide intake services for CALM clinical programs.

    ESSENTIAL DUTIES AND RESPONSIBILITIES.

    • Searches client electronic health record for existing records in order to avoid duplicate records and for referencing prior services.
    • Conducts callbacks and pre-admission in a timely manner for all clients and groups participants.
    • Provides community referrals for those not eligible for services.
    • Manages and prioritizes callback list and follows-up on pending requests.
    • Attends Intake meetings and works collaboratively with Intake Team and Quality Assurance Team.
    • Will monitor expected caseloads and collaborate with staff in order to make case assignments.
    • Meets with Intake Supervisor and Program Manager as needed in order to facilitate case assignments.
    • Receives and adds additional program information to case records, as needed.
    • Makes suspected child abuse reports, as needed, and follows other legal and agency policies pertaining to consent to treatment (e.g. obtaining proper custody orders when necessary).
    • Assists with client walk-ins or crisis calls as needed.
    • Completes other administrative duties, as assigned.

    EDUCATION, CERTIFICATION and/or EXPERIENCE:

    • MFT Associate, ASW, or Psychological Assistant required. Experience working with complex issues surrounding children and families preferred. Bilingual (Spanish/English) is preferred.
    • Previous experience working in the nonprofit sector highly desirable.

    OTHER SKILLS AND ABILITIES:

    • Excellent customer service skills, strong oral and written communication skill
    • Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner.
    • Positive attitude.
    • Able to work independently and be a strong team player.
    • Utilize effective time management skills and complete tasks in a timely manner.
    • Gathers and analyses information skillfully; develops alternative solutions, works well in group problem solving situations, and will request help when needed.
    • Extremely organized and detail-orient
    • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook and Knowledge of CALM’s electronic health record.

    HOURS OF EMPLOYMENT:

    This is a part time position. A 20-hour work week schedule will be established on consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 9:00am and 7:00pm.

    COMPENSATION AND BENEFITS:

    Salary is dependent on experience. Benefits include sick leave and a 403(b) retirement plan.

    TO APPLY:
    Qualified, interested candidates are invited to send a resume and cover letter to hr@calm4kids.org.

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