Intake Coordinator

    SUMMARY: The Intake Coordinator (Bilingual preferred) provides intake services for CALM clinical programs.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not comprehensive, as other duties may be assigned.

    • Searches client electronic health record for existing records in order to avoid duplicate records and for referencing prior services.
    • Conducts callbacks and pre-admission in a timely manner for all clients and groups participants.
    • Provides community referrals for those not eligible for service
    • Manages and prioritizes callback list and follows-up on pending requests.
    • Attends Intake meetings and works collaboratively with Intake Team and Quality Assurance Team.
    • Will monitor expected caseloads and collaborate with staff in order to make case assignments.
    • Meets with Intake Supervisor and Program Manager as needed in order to facilitate case assignments.
    • Receives and adds additional program information to case records, as need
    • Makes suspected child abuse reports, as needed, and follows other legal and agency policies pertaining to consent to treatment (e.g. obtaining proper custody orders when necessary).
    • Assists with client walk-ins or crisis calls as needed.
    • Completes other administrative duties, as assigned.

    EDUCATION, CERTIFICATION and/or EXPERIENCE:
    MFT Associate, ASW, or Psychological Assistant required. Experience working with complex issues surrounding children and families preferred. Bilingual (Spanish/English) is preferred.
    Previous experience working in the nonprofit sector highly desirable.

    OTHER SKILLS AND ABILITIES:

    • Excellent customer service skills, strong oral and written communication skill
    • Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner.
    • Positive attitude.
    • Able to work independently, and be a strong team player.
    • Utilize effective time management skills and complete tasks in a timely manner.
    • Gathers and analyses information skillfully; develops alternative solutions, works well in group problem solving situations, and will request help when needed.
    • Extremely organized and detail-orient
    • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook and Knowledge of CALM’s electronic health record.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to:

    • Stand, walk, sit, reach with hands and arms; balance, stoop, kneel, crouch or crawl.
    • Drive from one location to another
    • Lift and /or move up to 25 l

    While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

    LANGUAGE SKILLS:

    • Bilingual (English/Spanish) preferred

    Ability to read, interpret general business periodicals, professional journals. Be able to effectively present information and respond to questions.

    REASONING ABILITIES:
    Ability to define problems, collect data, establish facts and draw valid conclusions.

    HOURS of EMPLOYMENT:
    This is a part time position. A 20 hour work week schedule will be established on consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 9:00am and 7:00pm.

    COMPENSATION AND BENEFITS:
    Salary is DOE. Benefits include sick leave and a 403(b).

    CALM RESERVES THE RIGHT TO CHANGE THE DUTIES OF THIS POSITION AT ANY TIME.

    CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, general expression, age, veteran status, or any other protected classification.

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    Equal Employment Opportunity

    CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful. CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation. If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Chief Executive Officer. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination. CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Chief Executive Officer.