School Based Clinical Services Coordinator

SUMMARY: The School-Based Clinical Services Coordinator, under the guidance of the Program Manager, oversees school-based services. The Coordinator is responsible for the overall direction, implementation, supervision and evaluation ensuring their program meets CALM’s program standards, contract requirements and strategic plan. The successful Coordinator is responsible for quality, effectiveness, and efficiency of school-based services. Job duties include program coordination, personnel management, clinical supervision, and adherence to contract requirements and expectations. The Coordinator will be responsible for ensuring an atmosphere that is conducive to the therapeutic process and overall success of the program. He/she is also responsible for maintaining high team morale and effectiveness, demonstrating commitment to the values and philosophy of CALM and displaying leadership qualities that motivate and inspire others.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Staff Recruitment, Training and Management

  • Under the direction of the Program Manager, develops policies, procedures, workflow processes, and measurable goals for the school-based services program.
  • Directs, plans and coordinates the work of program staff, including supervision and formal evaluations, training and team building.
  • In consultation with the Program Manager, responsible for the recruitment, training/coaching, and evaluation of the program staff.
  • Ensures adequate and qualified staff carry out all program activities. Adjusts staff schedules and staffing levels to ensure program goals are met efficiently.
  • Supports and attends weekly program meetings to maintain effective communication.
  • Manages operating expenses within the approved budget.

Program Delivery and Evaluation

  • Implements, manages and evaluates all aspects of the program. Ensures all contract/MOU requirements are met.
  • With Program Manager, manages operating expenses within the approved budget.
  • Acts as Intake Coordinator for Santa Barbara Unified School District clients. Oversees an efficient and responsive intake procedure, including determining prospective client eligibility for services, and assigning and tracking cases.
  • Conducts needs assessments at all sites at the beginning of each school year or as needed.
  • Ensures high ethical/legal standards for all clinical practice, including the proper maintenance of client files.
    Provides direct clinical service as needed.
  • Provides back up clinical coverage for individual schools, as needed.
  • Collects relevant data and addresses any concerns with staff in a timely and professional manner.
  • Compiles, maintains and reports on program statistics and outcomes with a focus on continuous improvement and learning.
  • Represents the program in various settings and builds effective collaborations with all partners.
  • Provides teacher trainings and parent trainings at various SBUSD locations, as needed.
  • Develops and maintains relationships with principals, teachers and other key SBUSD staff. Works directly with school personnel. Attends SBUSD meetings, as needed.
  • Provides oversight for Medi-Cal contracts, including Early Childhood Specialty Mental Health.
  • In collaboration with the Program Manager, develops and updates curriculum materials.
  • Maintains safe practices.
  • Other duties as assigned that pertain to the position.

Clinical Supervision

  • Ensures high clinical standards through keeping current in best practices for childhood trauma prevention, assessment and treatment. Making provision of training for staff in these practices.
  • Provides oversight, mentoring and consultation to all staff as requested and necessary to meet program’s high standards.
  • Provides individual and group supervision to licensed, unlicensed therapists and para-professional staff.

Supervisor Responsibilities

  • Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complains and conflict resolution.
  • Carries out supervisor responsibilities in accordance with applicable laws and regulations and within the agency’s personnel policies.
  • Promotes an open, inclusive work environment that emphasizes cooperation and teamwork, and building trust while ensuring accountability.

COMPETENCIES:

  • Communication skills – Speaks and writes clearly and informatively; listens to others; works to resolve conflicts and maintains confidentiality; able to effectively present information and respond to questions from staff, participants, partner agencies and the community.
  • Professionalism – Approaches others with tact; reacts well under pressure; treats others with respect and consideration; keeps commitments and accepts responsibility for own actions; follows through on commitments; works with integrity and upholds CALM values.
  • Initiative – Self-starter; requires minimal supervision; undertakes self-development activities; seeks increased responsibilities; is a solution seeker; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Customer Service – Manages difficult situations; responds promptly to others’ needs; solicits feedback; promptly responds to requests for service and assistance.
  • Dependability – Can be relied on to meet schedules and deadlines; must be punctual, responds to management direction; takes responsibility for own actions; keeps commitments; displays a strong personal commitment to completing projects.
  • Planning & Organizing – Prioritizes and plans work activities; manages competing priorities; uses time efficiently; sets goals and objectives; organizes other people and their tasks; develops realistic action plans and takes responsibility for implementing them.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Supervisory Skills – oversees and manages clinical staff; hires staff and manages performance evaluations, provide guidance in terms of training staff regarding policies and procedures. Assist staff in reaching productivity goals.
  • Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays willingness to make decisions; exhibits sound judgement; identifies and resolves problems in a timely manner. Supports staff efforts to succeed.
  • Financial Management – works within the approved budget; exercises appropriate cost control; is accountable for use of agency resources; balances mission with economic viability of the program and organization; understands how to make maximum use of allocated funds enrollments, and other program resources.

EDUCATION and/or EXPERIENCE:

  • LCSW, LMFT, from an accredited university or college, with a license for a minimum of two years, or Licensed Psychologist required.
  • 2 – 3 years of experience working with complex issues surrounding children and families in a behavior health agency preferred.
  • 1 – 2 years of supervisory experience preferred.
  • Knowledge of the public school system required.
  • Experience working with Trauma Focused Cognitive Behavioral Therapy Model preferred.
  • Previous experience working in the nonprofit sector and training in Medi-Cal documentation standards highly desirable.
  • Knowledge of HIPAA regulations required.
  • Knowledge and understanding of legal, ethical and evidence based practice.

QUALIFICATIONS:

  • Must have a passion for CALM’s mission and the ability to convey that passion to others.
  • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.
  • Excellent verbal/written communication, analytical, and problem solving skills.
  • Public speaking skills and ability to network within the community.
  • Able to respond effectively to sensitive inquiries or complaints.
  • Able to work in busy environment, under pressure, without compromising accuracy, attention to detail or courtesy to staff and others.
  • Able to prioritize competing responsibilities and meet deadlines in a timely manner.
  • Able to demonstrate sound judgment, initiative and critical thinking.
  • Must have strong interpersonal and leadership skills and the ability to make decisions.
  • Must be flexible and have the ability to collaborate with others.
  • Must have a positive attitude and be a contributing member of the leadership team.
  • Must have respect for confidentiality; ability to work with discretion and integrity.
  • Must have valid CA drivers’ license, clean DMV, reliable transportation, and criminal record clearance from DOJ.
  • Ability to interact with all ages and cultural backgrounds.
  • Bilingual (Spanish) preferred.
  • Must be able to provide proof of Measles vaccination of a Titer showing immunity, Pertussis vaccination in the last 10 years, and TB test within the last 4 years.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to:

  • Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl.
  • Drive from one location to another
  • Lift and /or move up to 25 lbs.

HOURS of EMPLOYMENT:
This is a full time position. A 40 hour work week schedule will be established upon consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 8:30am and 8:00pm.

COMPENSATION AND BENEFITS:
Salary is DOE. Benefits include medical, dental, vision, life insurance, paid holidays, vacation and sick time, and a 403(b).

Interested and qualified applicants should submit a cover letter and resume to HR@calm4kids.org Please list the title of the position in the subject line of the email.

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Equal Employment Opportunity

CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers.To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation.If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Chief Executive Officer. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination.CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Chief Executive Officer.
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