Regional Manager, Santa Maria

    SUMMARY: The Santa Maria Regional Manager is the leader for CALM’s Santa Maria office and a member of the senior management team. The role is responsible for the overall direction, implementation, supervision and evaluation of all programs and services, as well as all administrative operations, in Santa Maria. The Regional Manager ensures that clinical services meet CALM’s quality standards, contract and grant requirements, and strategic plan. Responsibilities  include coordination of program services, development of new services, operational oversight, clinical supervision, personnel management, and grant and contract compliance. The Regional Manager is responsible for maintaining high team morale and effectiveness, demonstrating commitment to the values and philosophy of CALM and displaying leadership qualities that motivate and inspire others. As a member of the clinical operations team, in collaboration with the Director of Clinical Operations (DCO), the Regional Manager actively manages Medi-Cal, contracts/grants, program/services, and the budget for the Santa Maria team and in collaboration with other RM’s and PM’s.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • In collaboration with DCO, determines department structure, staff positions, levels, schedules and workflow. Adjusts schedules and staffing levels to ensure that goals are met efficiently. Implements process changes when needed to improve the efficiency, effectiveness, and performance of regional departments.
    • Responsible for ensuring successful day-to-day operations and delivery of clinical services at the regional office. This includes staff scheduling, intake processes, referral tracking, caseload assignment, client engagement, timely documentation, productivity, client satisfaction, and clinical supervision.
    • Develops and monitors process improvements to ensure excellent clinical operations, including service prioritization, assessment, service planning, service length, billing, confidentiality, customer service, collaboration with other agencies, and discharge/transition planning.
    • Ensures excellent client experience and customer service in region. Ensures that any client complaints or grievances are addressed and resolved in a timely and responsive manner.
    • Ensures that quality clinical supervision is provided for Santa Maria clinical staff.
    • Tracks and reports on metrics that allow for appropriate reporting of compliance targets as overseen by the Quality Assurance (QA) Manager.
    • Oversees ethical/legal standards for clinical practice.
    • Oversees and monitors all contracts associated with regional operations. In collaboration with clinicians, defines program performance targets that meet the spirit of, as well as the requirements and expectations of each contract.
    • Ensures CALM’s services are operated in compliance with all federal, state, county and city funding regulations and guidelines.
    • With the DCO, ensures the financial viability of CALM’s programs and services in region. Assists with developing and managing regional budget. Manages operating expenses within the approved budget.
    • Organizes and facilitates regular team meetings to maintain effective staff communication.

    EDUCATION and/or EXPERIENCE:

    • Master’s Degree in Social Work, Marriage and Family Therapy, or related field from an accredited university required LCSW or LMFT required.
    • Professional clinical experience and 2+ years senior leadership in a behavioral health agency.
    • Knowledge of Medi-Cal and county documentation requirements required.
    • Experience working with complex issues surrounding children and families and experience working with Trauma Focused Cognitive Behavioral Therapy Model preferred.

    QUALIFICATIONS:

    • Must have a passion for CALM’s mission and the ability to convey that passion to others.
    • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.
    • Excellent verbal/written communication, analytical, and problem solving skills.
    • Public speaking skills and ability to network within the community.
    • Ability to interact with all ages and cultural backgrounds.
    • Bilingual (Spanish) preferred.

    COMPENSATION AND BENEFITS:
    Salary is dependent on experience. Benefits include 100% Employer paid medical, dental, vision, life insurance, paid holidays, vacation and sick time and a matching 403(b) plan.

    TO APPLY:

    Qualified applicants are encouraged to submit a cover letter and resume to HR@calm4kids.org.

    CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, age, veteran status, or any other protected classification.

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    Equal Employment Opportunity

    CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful. CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation. If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Chief Executive Officer. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination. CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Chief Executive Officer.