Reporting to the Chief Program Officer, the Regional Director for the South County (RD) will be responsible for effective and inspiring leadership and management of the comprehensive array of services in Southern Santa Barbara County. The Regional Director must be passionate about CALM’s mission and able to promote and communicate the mission, values and strategic direction of CALM to external and internal stakeholders. The Regional Director will directly supervise program managers responsible for clinical operations and program services. The Regional Director is responsible for activities pertaining to personnel, finance, and contract management with respect to clinical operations. As a strong relationship builder and communicator with experience leading diverse work teams, s/he will lead a regional strategy for program excellence, engaging community partners, funders, and all aspects of CALM’s program services. The Regional Director must demonstrate integrity, strive for excellence in her/his work, and have experience leading others to new levels of effectiveness and programmatic impact.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Management of Program Operations, South County: Under the supervision of the CPO, responsible for the internal operational performance of all programs provided by CALM in Southern Santa Barbara County, including overall program performance, administrative supervision, staff performance, contract adherence, quality assurance, program and service documentation, and program budget management.
- Leads and builds the capabilities of a diverse, talented, and high-performing clinical leadership team. Develops a shared vision for program services, engaging local teams in creating opportunities for new collaborations and program expansions, program evaluation, and execution of the strategic plan.
- As a valued and essential member of the Leadership Team, contributes to the design and implementation of the strategic plan and implements short-range and long-range program strategies, goals and objectives in conjunction with this plan. Monitors, documents and reports on the performance of South County departments toward established objectives.
- In collaboration with Program Managers (PMs), develops policies, procedures, and protocols to ensure that each program functions in accordance with standards of excellence for clinical program administration. This includes attention to policies and procedures for service prioritization, referrals, intake, assessment, service planning, collaboration with other agencies, and discharge/transition planning for clinical programs.
- In collaboration with the CPO and PMs, develops policies and procedures for appropriate documentation of services within the EHR (CALM and county) and elsewhere, as well as mechanisms for review of documentation to ensure quality and timeliness.
- Responsible for the oversight, management and monitoring of contracts associated with South County clinical departments. In collaboration with the clinical team for each contracted program, clearly defines program performance targets that meet the spirit of, as well as the requirements and expectations of, each contract, so that CALM provides services in line with standards of excellence in response to individuals and families served, as well as external funders/partners.
- In collaboration with PMs, ensures that each program is able to track and report on metrics and measures that allow for appropriate reporting of compliance targets as overseen by the Quality Assurance (QA) Department.
- Ensures CALM’s services in South County are operated in compliance with all federal, state, county and city funding regulations and guidelines.
- In collaboration with the Finance Department, ensures the financial viability of CALM’s programs and services in South County through sound fiscal management and appropriate growth strategies. With the CFO and CPO, responsible for developing, implementing, and managing program budgets. Provides program budget information and guidance to Program Managers to be able to appropriately manage the budgets for which they are responsible.
Ensuring Clinical Quality: Responsible for the clinical quality of CALM’s services in South County, including direct clinical service, clinical supervision, adherence to best practice standards, clinical quality improvement, and ongoing training and staff development.
- Leads continuous quality improvement process for South County program and service areas, focusing on organizational learning through data evaluation and training. Implement process changes when needed to improve efficiency, effectiveness and performance. Promote regular and ongoing opportunities for all staff to give feedback on program operations.
- In collaboration with PMs, ensures that mechanisms are in place for appropriate clinical oversight of each service delivered to ensure that quality services are provided. Creates mechanisms for clinical quality review for CALM’s cases in the region.
- In collaboration with PMs, ensures that quality clinical supervision is provided for clinical staff to help them with their work. Aligns clinical and administrative supervision. Ensures that interns receive required supervision that helps them progress towards licensure.
- In collaboration with PMs, develops mechanisms by which program managers and staff are regularly trained in appropriate evidence based or promising practices that are relevant to their work, and have opportunities to self-monitor adherence to best practice standards and continuously improve.
- In collaboration with PMs and QA Department, identifies and prioritizes areas for clinical quality improvement and ensures that QA projects are initiated and tracked, and that improvement results can be translated into policies and procedures for continued implementation.
- In partnership with PMs, identifies overall staff needs for clinical and administrative training, and develops and oversees implementation of training plans regionally and for staff in specific programs. Coordinates with HR to see that training and staff development is tracked and aligned with staff performance reviews.
- Represents CALM with a wide array of external constituency groups, including community, governmental, and private organizations. Cultivates relationships with CBO partners, county agencies, civic leaders, donors and business leaders. Represents and serves as spokesperson for CALM’s programs in the region.
- Builds and maintains relationships with funders and service providers in the region to ensure that CALM’s services are designed and implemented in a way that are recognized as clinically excellent and that meet the needs of the community and external partners. Ensures that CALM is viewed as a willing and effective partner and designs a continuum of services that advances CALM’s mission, vision, and strategic plan throughout the region.
- Assists the CPO and Director of Development in planning, organizing, and implementing public and private fundraising initiatives. Supports grants management team in setting specific programmatic goals and priorities for funding opportunities.
- Carries out supervisory responsibilities in accordance with applicable laws and regulations, and in within the organization’s personnel policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Directly supervises assigned Program Managers.
- Establishes clear guidelines to support Program Managers in providing administrative supervision for their staff so that all roles are clear, functional, and achievable, and that staff feel supported in their direct service work.
- In collaboration with Program Managers, guided by input from staff, develops clear functional job descriptions for each staff member, based on the programs in which he or she participates, so that the staff member has clear allocation of time and responsibilities related to direct service, supervision, team meetings, documentation, training, and interagency collaboration. Develops procedures for managing staff performance in a manner that is collaborative and supportive of staff providing the best possible treatment and prevention services to meet community needs.
- Promotes an open, inclusive work environment that emphasizes cooperation and teamwork, and building trust while ensuring accountability.
- Other duties may be assigned as they pertain to the position.
- Communication skills – Speaks and writes clearly and informatively; listens to others; works to resolve conflicts and maintains confidentiality; able to effectively present information and respond to questions from staff, participants, partner agencies and the community.
- Professionalism – Approaches others with tact; reacts well under pressure; treats others with respect and consideration; keeps commitments and accepts responsibility for own actions; follows through on commitments; works with integrity and upholds CALM values.
- Initiative – Self-starter; requires minimal supervision; undertakes self-development activities; seeks increased responsibilities; is a solution seeker; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Responsiveness and Customer Service – Manages difficult situations; responds promptly to others’ needs; solicits feedback; promptly responds to requests for service and assistance.
- Dependability – Can be relied on to meet schedules and deadlines; must be punctual, respond to management direction in a timely manner; takes responsibility for own actions; keeps commitments; displays a strong personal commitment to completing projects.
- Planning & Organizing – Prioritizes and plans work activities; manages competing priorities; uses time efficiently; sets goals and objectives; organizes other people and their tasks; develops realistic action plans and takes responsibility for implementing them.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays willingness to make decisions; exhibits sound judgment; identifies and resolves problems in a timely manner.
- Financial Management – works within the approved budget; exercises appropriate cost control; is accountable for use of agency resources; balances mission with economic viability of the program and organization; understands how to make maximum use of allocated funds, enrollments and other program resources.
- Supervisory Skills – oversees and manages clinical staff; hires staff and manages performance evaluations, provide guidance in terms of training staff regarding policies and procedures. Assist staff in reaching goals.
EDUCATION, CERTIFICATION AND/OR EXPERIENCE
- Master’s Degree in Social Work, Marriage and Family Therapy, or related field from an accredited university required. LCSW or LMFT required, PhD desired.
- At least 5 – 7 years of professional clinical experience, with a minimum of three to five years of senior leadership experience supervising seasoned staff operating multiple human services programs in an agency setting.
OTHER SKILLS AND ABILITIES:
- Must have a passion for CALM’s mission and the ability to convey that passion to others.
- Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.
- Excellent verbal/written communication, analytical, and problem solving skills.
- Public speaking skills and comfort
- Able to read, analyze and interpret complex documents.
- Able to respond effectively to sensitive inquiries or complaints.
- Able to work in busy environment, under pressure, without compromising accuracy, attention to detail or courtesy to staff and others.
- Able to prioritize competing responsibilities, with effective time management skills.
- Able to demonstrate mature judgment, initiative and critical thinking.
- Leadership strength, strong interpersonal skills, and ability to take decisive action.
- A team player and fully contributing member of the executive management team.
- Ability to organize large amounts of information into a fashion that all levels of staff can understand.
- Flexibility, organization and can-do attitude
- Must have respect for confidentiality; ability to work with discretion and integrity.
- Must have valid CA drivers’ license, clean DMV, reliable transportation, and criminal record clearance from DOJ. Ability to travel throughout Santa Barbara County.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to:
- Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl.
- Drive from one location to another
- Lift and /or move up to 25 lbs.
HOURS of EMPLOYMENT:
This is a full time position. A 40 hour work week schedule will be established on consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 8:00am and 6:00pm.
COMPENSATION AND BENEFITS:
Salary is DOE. Benefits include medical, dental, vision, life insurance, paid holidays, PTO, and a 403(b).
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
CALM RESERVES THE RIGHT TO CHANGE THE DUTIES OF THIS POSITION AT ANY TIME.
CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, age, veteran status, or any other protected classification.
Interested and qualified applicants should submit a cover letter and resume with the title of the position in the subject line of the email, to HR@calm4kids.org
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Equal Employment Opportunity
CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers.To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation.If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Chief Executive Officer. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination.CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Chief Executive Officer.