Program Manager, Whatever It Takes: Intensive Family Services

ABOUT CALM:

CALM is a non-profit organization whose mission is to prevent, assess and treat child abuse in Santa Barbara County by providing comprehensive, culturally competent services for children, adults and families. For the past 45 years, CALM has been on the cutting edge of the child abuse treatment and prevention field. CALM has led the nonprofit community in adopting evidence-based practices in treatment and prevention models and using assessment and data to evaluate effectiveness.

SUMMARY: The Program Manager of the Whatever It Takes: Intensive Family Services team serves as the leader of their department and are responsible for the overall direction, implementation, supervision and evaluation ensuring their specific programs meet CALM’s program standards, contract requirements and strategic plan. The successful manager is responsible for quality, effectiveness, and efficiency of the department. Job duties include coordination of the program, clinical supervision, and compliance with grants and contract requirements. The Program Manager will be responsible for ensuring an atmosphere that is conducive to the therapeutic process and overall success of the program. The Program Manager is also responsible for maintaining high team morale and effectiveness, demonstrating commitment to the values and philosophy of CALM and displaying leadership qualities that motivate and inspire others. As a member of the program management team, the Managers participate in annual planning and budgeting in addition to problem solving. The Program Manager customarily and regularly exercises discretion and independent judgment in the performance of all duties. This position in based in our Santa Barbara office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Staff recruitment, training and management
  • Under the direction of the Director, develops policies, procedures, workflow processes, and measureable goals for the department
  • Directs, plans and coordinates the work of the program staff including supervision and formal evaluations, training and team building
  • Determines department structure, staff positions, levels, schedules and workflow. Adjusts schedules and staffing levels to ensure that organization goals are met efficiently. Implements process changes when needed to improve the efficiency, effectiveness, and performance of the department.
  • Organizes and attends weekly program meetings to maintain effective communication
  • Ensures adequate and qualified staff will carry out the program activities
  • In consultation with the Director, responsible for the recruitment, coaching, and evaluation of the program staff
  • Facilitates team meetings. Manages accountability for action items assumed during meetings
  • Manages operating expenses within the approved budget
  • Actively participates as a member of the Regional Program Manager Team.

Program Delivery & Evaluation

  • Implements, manages (including budget oversight), supervises and evaluates of all aspects of their program area
  • Plans and supervises an efficient and responsive intake procedure, including determining prospective client eligibility for services and assigning and tracking cases
  • Ensures high ethical/legal standards for all clinical practice, including the proper maintenance of client files
  • Provides limited direct clinical service, including opening cases by conducting the Clinical Assessment, providing individual and/or group therapy, as needed
  • Ensures the supervision and management of the clinical and program data and addresses any concerns with staff in a timely and professional manner
  • Compiles, maintains and reports on the monthly, quarterly and annual program statistics and outcomes with a focus on continuous improvement and a learning orientation
  • Analyzes trends in the program area, identifying issues and developing and recommending solutions to the Director of Prevention and Treatment
  • Represents the program in various community settings and builds effective collaborations with all community partners
  • Ensures that all grant and contract requirements are met.
  • Collaborates with the agency’s grant writer to identify grant opportunities
  • Confirms that CALM complies with the requirements of contract requirements funding their program areas

Clinical Supervision:

  • Ensures high clinical standards through keeping current in best practices for childhood trauma prevention, assessment and treatment. Making provision for staff training in these practices
  • Provides weekly individual and group supervision to licensed, unlicensed therapists and paraprofessional staff
  • Provides oversight, mentoring and consultation to all staff as requested and required to meet program’s high standards
  • Sets productivity goals for therapists and reviews for meeting goals in a timely manner.
  • Carries out supervisor responsibilities in accordance with applicable laws and regulations and within the agency’s personnel policies
  • Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and conflict resolution.
  • Provides group supervision as needed.
  • Other duties as assigned that pertain to the position.

COMPETENCIES:

  • Communication skills – Speaks and writes clearly and informatively; listens to others; works to resolve conflicts and maintains confidentiality; able to effectively present information and respond to questions from staff, participants, partner agencies and the community.
  • Professionalism – Approaches others with tact; reacts well under pressure; treats others with respect and consideration; keeps commitments and accepts responsibility for own actions; follows through on commitments; works with integrity and upholds CALM values.
  • Initiative – Self-starter; requires minimal supervision; undertakes self-development activities; seeks increased responsibilities; is a solution seeker; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Consumer Service – Manages difficult situations; responds promptly to others’ needs; solicits feedback; promptly responds to requests for service and assistance.
  • Dependability – Can be relied on to meet schedules and deadlines; must be punctual, respond to management direction in a timely manner; takes responsibility for own actions; keeps commitments; displays a strong personal commitment to completing projects.
  • Planning & Organizing – Prioritizes and plans work activities; manages competing priorities; uses time efficiently; sets goals and objectives; organizes other people and their tasks; develops realistic action plans and takes responsibility for implementing them.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Supervisory Skills – oversees and manages clinical staff; hires staff and manages performance evaluations, provide guidance in terms of training staff regarding policies and procedures. Assist staff in reaching productivity goals.
  • Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays willingness to make decisions; exhibits sound judgment; identifies and resolves problems in a timely manner.
  • Financial Management – works within the approved budget; exercises appropriate cost control; is accountable for use of agency resources; balances mission with economic viability of the program and organization; understands how to make maximum use of allocated funds, enrollments and other program resources.

EDUCATION and/or EXPERIENCE: LCSW or LMFT, licensed for a minimum of two years, or Licensed Psychologist. 2 – 3 years prior experience as a program manager and as a clinical supervisor preferred or experience working in a specialized area of program management; some prior experience in a teaching or training position a plus.

QUALIFICATIONS:

  • Strong problem solving and group work leadership skills
  • Exemplary standards of integrity and leadership qualities
  • Detail-oriented with strong organizational abilities
  • Experience in recruiting, training and managing staff preferred
  • Able to relate effectively to staff members and community at large
  • Ability to interact with people of all ages and cultural backgrounds
  • Effective oral and written communication skills
  • Bilingual (Spanish) preferred
  • Able to get along well with others and work collaboratively in a positive manner
  • Must have a valid California drivers’ license, clean DMV, and criminal record clearance from the DOJ.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to:

  • Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl.
  • Drive from one location to another
  • Lift and /or move up to 25 lbs.

HOURS of EMPLOYMENT:

This is a full time position. A 40-hour work week schedule will be established upon consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 8:30am and 8:00pm.

COMPENSATION AND BENEFITS:

Salary is DOE. Benefits include medical, dental, vision, life insurance, paid holidays, PTO, and a 403(b).

Qualified applicants please submit cover letter and resume to hr@calm4kids.org.

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Equal Employment Opportunity

CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers.To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation.If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Chief Executive Officer. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination.CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Chief Executive Officer.
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