Outcomes and Evaluation Manager

SUMMARY: Reporting directly to the Chief Program Officer (CPO), the Outcomes and Program Evaluation Manager works with the clinical leadership staff to ensure clinical excellence and oversee the evaluation of programs throughout Santa Barbara County.


  • In collaboration with CPO, reviews treatment literature and identifies Evidence-Based Practices or promising practices for assessment, prevention, treatment, intervention and mental health consultation services.
  • Oversees the selection, administration, and interpretation of assessment measures and associated treatment recommendations/guidelines.
  • Analyzes trends in clinical intervention and service delivery, identifying issues, and developing and recommending solutions to the CPO, DCO and RM/PMs.
  • Develops metrics/benchmarks to measure clinical success and to support continuous improvement of clinical services and processes. This includes specific clinical practice, as well as access to service, client engagement, and continuity of service delivery. Routinely monitors and reports progress towards these benchmarks utilizing the dashboard.
  • Working collaboratively with QA Manager and CPO, oversees data tracking of clinical processes and outcome analysis to meet grant/contract obligations and inform treatment.
  • Responsible for ensuring the management of clinical and program data and address any concerns with staff in a timely and professional manner.
  • Compiles and maintains key agency performance metrics, and reports to the Executive Team on a regular basis about program statistics and outcomes with a focus on continuous improvement.
  • Provides information and data support to ensure compliance with all grant and contract requirements.
  • Working collaboratively with CPO, DCO and QA staff, creates and implements clinical documentation procedures/protocols to support the clinical and ethical standard of care, while supporting compliance with contractual and legal requirements.
  • Develops evaluation designs for new services and/or program initiatives. Works with clinical staff to align service delivery with evaluation framework, and provides on-going data reports at regular intervals.
  • Working closely with the CPO and Development Department, assists with the formulation and writing of federal, state and local grant applications.
  • Oversees training and supervision of psychology trainees and interns throughout the County.
  • Provides legal support and be the go-to person for the custodian of records.
  • May provide some direct clinical work with clients, as assigned.
  • Other duties may be assigned as they pertain to the position.


  • Carries out supervisory responsibilities in accordance with applicable laws and regulations, and in within the organization’s personnel policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Promotes an open, inclusive work environment that emphasizes cooperation and teamwork, and building trust while ensuring accountability.


  • Communication skills – Speaks and writes clearly and informatively; listens to others; works to resolve conflicts and maintains confidentiality; able to effectively present information and respond to questions from staff, participants, partner agencies and the community.
  • Professionalism – Approaches others with tact; reacts well under pressure; treats others with respect and consideration; keeps commitments and accepts responsibility for own actions; follows through on commitments; works with integrity and upholds CALM values.
  • Initiative – Self-starter; requires minimal supervision; undertakes self-development activities; seeks increased responsibilities; is a solution seeker; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Responsiveness and Customer Service – Manages difficult situations; responds promptly to others’ needs; solicits feedback; promptly responds to requests for service and assistance.
  • Dependability – Can be relied on to meet schedules and deadlines; must be punctual, respond to management direction in a timely manner; takes responsibility for own actions; keeps commitments; displays a strong personal commitment to completing projects.
  • Planning & Organizing – Prioritizes and plans work activities; manages competing priorities; uses time efficiently; sets goals and objectives; organizes other people and their tasks; develops realistic action plans and takes responsibility for implementing them.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays willingness to make decisions; exhibits sound judgment; identifies and resolves problems in a timely manner.
  • Financial Management – works within the approved budget; exercises appropriate cost control; is accountable for use of agency resources; balances mission with economic viability of the program and organization; understands how to make maximum use of allocated funds, enrollments and other program resources.
  • Supervisory Skills – Oversees, mentors and supports staff; hires staff and manages performance evaluations; provides guidance and staff training; assists staff in reaching goals.


  • Licensed Psychologist from an accredited university required with a minimum of 2 years licensure.
  • Prior experience in Continuous Quality Improvement and Outcomes Evaluation preferred.
  • A minimum of 5 – 7 years related work experience in a behavioral health agency.
  • 2 – 3 years’ experience in research and data analysis preferred.
  • Experience working with Trauma Focused Cognitive Behavioral Therapy Model preferred.


  • Must have a passion for CALM’s mission and the ability to convey that passion to others.
  • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.
  • Excellent verbal/written communication, analytical, and problem solving skills.
  • Public speaking skills and ability to network within the community.
  • Able to read, analyze and interpret complex documents.
  • Able to respond effectively to sensitive inquiries or complaints.
  • Able to work in busy environment, under pressure, without compromising accuracy, attention to detail or courtesy to staff and others.
  • Able to prioritize competing responsibilities and meet deadlines in a timely manner.
  • Able to demonstrate sound judgment, initiative and critical thinking.
  • Must have strong interpersonal and leadership skills and the ability to make decisions.
  • Must be flexible and have the ability to collaborate with others.
  • Must have a positive attitude and be a contributing member of the leadership team.
  • Must have respect for confidentiality; ability to work with discretion and integrity.
  • Must have valid CA drivers’ license, clean DMV, reliable transportation, and criminal record clearance from DOJ.
  • Ability to travel throughout Santa Barbara County.
  • Ability to interact with all ages and cultural backgrounds.
  • Bilingual (Spanish) preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to:

  • Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl.
  • Drive from one location to another
  • Lift and /or move up to 25 lbs.

This is a full time position. A 40 hour work week schedule will be established on consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 8:00am and 6:00pm.

Salary is dependent on experience and education. Benefits include medical, dental, vision, life insurance, paid holidays, sick and vacation time (accruals based upon a 40 hours per week basis) and a 403(b) matching program.


CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, age, veteran status, or any other protected classification.

Interested and qualified applicants should submit a cover letter and resume to HR@calm4kids.org. Please put the title of the position in the subject line of the email.

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Equal Employment Opportunity

CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers.To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation.If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Chief Executive Director. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination.CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Chief Executive Director.
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