SUMMARY: The Intake Coordinator (Bilingual preferred) provides intake services for CALM clinical programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not comprehensive, as other duties may be assigned.
- Searches client electronic health record for existing records in order to avoid duplicate records and for referencing prior services.
- Conducts callbacks and pre-admission in a timely manner for all clients and groups participants.
- Provides community referrals for those not eligible for service
- Manages and prioritizes callback list and follows-up on pending requests.
- Attends Intake meetings and works collaboratively with Intake Team and Quality Assurance Team.
- Will monitor expected caseloads and collaborate with staff in order to make case assignments.
- Meets with Intake Supervisor and Program Manager as needed in order to facilitate case assignments.
- Receives and adds additional program information to case records, as need
- Makes suspected child abuse reports, as needed, and follows other legal and agency policies pertaining to consent to treatment (e.g. obtaining proper custody orders when necessary).
- Assists with client walk-ins or crisis calls as needed.
- Completes other administrative duties, as assigned.
EDUCATION, CERTIFICATION and/or EXPERIENCE:
MFT Associate, ASW, or Psychological Assistant required. Experience working with complex issues surrounding children and families preferred. Bilingual (Spanish/English) is preferred.
Previous experience working in the nonprofit sector highly desirable.
OTHER SKILLS AND ABILITIES:
- Excellent customer service skills, strong oral and written communication skill
- Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner.
- Positive attitude.
- Able to work independently, and be a strong team player.
- Utilize effective time management skills and complete tasks in a timely manner.
- Gathers and analyses information skillfully; develops alternative solutions, works well in group problem solving situations, and will request help when needed.
- Extremely organized and detail-orient
- Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook and Knowledge of CALM’s electronic health record.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to:
- Stand, walk, sit, reach with hands and arms; balance, stoop, kneel, crouch or crawl.
- Drive from one location to another
- Lift and /or move up to 25 l
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
- Bilingual (English/Spanish) preferred
Ability to read, interpret general business periodicals, professional journals. Be able to effectively present information and respond to questions.
Ability to define problems, collect data, establish facts and draw valid conclusions.
HOURS of EMPLOYMENT:
This is a part time position. A 20 hour work week schedule will be established on consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 9:00am and 7:00pm.
COMPENSATION AND BENEFITS:
Salary is DOE. Benefits include sick leave and a 403(b).
CALM RESERVES THE RIGHT TO CHANGE THE DUTIES OF THIS POSITION AT ANY TIME.
CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, general expression, age, veteran status, or any other protected classification.