Clinical Training Manager

SUMMARY: Reporting to the Chief Program Officer (CPO), the Clinical Training Manager works with the Leadership Team, Director of Clinical Operations and Regional Managers and Program Managers toward the organizational objective of ensuring clinical excellence through development and delivery for clinical training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • In conjunction with the CPO, RMs, and PMs, develops a plan for agency-wide clinical training.
  • Develops training programs and coordinates the implementation of training in agency policies, procedures, Evidence-Based Practices, cultural proficiency issues, and a wide variety of clinical topics. Directly provides clinical training, as appropriate.
  • Develops and maintains an intervention library and associated materials to supplement staff training and to aid in the delivery of interventions for children and families dealing with trauma.
  • Keeps current in best practices for childhood trauma prevention, assessment and treatment, and disseminates this information to staff through electronic communication and clinical updates.
  • In collaboration with the CPO, RM’s and PM’s, evaluates the county wide training needs for the clinical staff.
  • In collaboration with the CPO, develops and provides trainings internally and externally.
  • Designs and oversees curriculum development.
  • Works collaboratively with CPO, DCO, RMs, and PMs to identify practice support materials and supervision supports to ensure continuous improvement of all clinical practice. Ensures that training is aligned with agency structures so that staff have necessary supports and assistance to implement what they are learning.
  • Works collaboratively with DCO, RMs and PMs to provide training and guidance for staff to assist them with Electronic Health Record systems and documentation processes to support clinical practice and service delivery and to meet QA compliance targets.
  • Provides on-boarding of new clinical staff, including on-going coaching and mentoring. Organizes clinical orientation and new hire clinical training. Develops and updates all relevant materials and training handbooks.
  • Coordinates necessary all-staff trainings. Provides cultural competency trainings for staff.
  • Assists with on-going clinical supervision training.
  • In collaboration with RMs and PMs, coordinates trainee program with universities.
  • Manages the CEU program in collaboration with the CPO.
  • May provide some direct clinical work with clients, as assigned.
  • Other duties may be assigned as they pertain to the position.

 SUPERVISORY RESPONSIBILITIES:

  • Carries out supervisory responsibilities in accordance with applicable laws and regulations, and in within the organization’s personnel policies. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Promotes an open, inclusive work environment that emphasizes cooperation and teamwork, and building trust while ensuring accountability.

COMPETENCIES:

  • Communication skills – Speaks and writes clearly and informatively; listens to others; works to resolve conflicts and maintains confidentiality; able to effectively present information and respond to questions from staff, participants, partner agencies and the community.
  • Professionalism – Approaches others with tact; reacts well under pressure; treats others with respect and consideration; keeps commitments and accepts responsibility for own actions; follows through on commitments; works with integrity and upholds CALM values.
  • Initiative – Self-starter; requires minimal supervision; undertakes self-development activities; seeks increased responsibilities; is a solution seeker; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Responsiveness and Customer Service – Manages difficult situations; responds promptly to others’ needs; solicits feedback; promptly responds to requests for service and assistance.
  • Dependability – Can be relied on to meet schedules and deadlines; must be punctual, respond to management direction in a timely manner; takes responsibility for own actions; keeps commitments; displays a strong personal commitment to completing projects.
  • Planning & Organizing – Prioritizes and plans work activities; manages competing priorities; uses time efficiently; sets goals and objectives; organizes other people and their tasks; develops realistic action plans and takes responsibility for implementing them.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays willingness to make decisions; exhibits sound judgment; identifies and resolves problems in a timely manner.
  • Financial Management – works within the approved budget; exercises appropriate cost control; is accountable for use of agency resources; balances mission with economic viability of the program and organization; understands how to make maximum use of allocated funds, enrollments and other program resources.
  • Supervisory Skills – Oversees, mentors and supports staff; hires staff and manages performance evaluations; provides guidance and staff training; assists staff in reaching goals.

EDUCATION, CERTIFICATION AND/OR EXPERIENCE

  • Master’s Degree in Social Work, Marriage and Family Therapy, or related field from an accredited university required.
  • A minimum of 5 – 7 years of related work experience in a behavioral health agency.
  • Experience in a teaching or training position in a non-profit, behavioral health sector required.
  • Knowledge and understanding of legal, ethical and evidence based practice.

 QUALIFICATIONS   

  • Must have a passion for CALM’s mission and the ability to convey that passion to others.
  • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.
  • Excellent verbal/written communication, analytical, and problem solving skills.
  • Public speaking skills and ability to network within the community.
  • Able to read, analyze and interpret complex documents.
  • Able to respond effectively to sensitive inquiries or complaints.
  • Able to work in busy environment, under pressure, without compromising accuracy, attention to detail or courtesy to staff and others.
  • Able to prioritize competing responsibilities and meet deadlines in a timely manner.
  • Able to demonstrate sound judgment, initiative and critical thinking.
  • Must have strong interpersonal and leadership skills and the ability to make decisions.
  • Must be flexible and have the ability to collaborate with others.
  • Must have a positive attitude and be a contributing member of the leadership team.
  • Must have respect for confidentiality; ability to work with discretion and integrity.
  • Must have valid CA drivers’ license, clean DMV, reliable transportation, and criminal record clearance from DOJ.
  • Ability to travel throughout Santa Barbara County.
  • Ability to interact with all ages and cultural backgrounds.
  • Bilingual (Spanish) preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to:

  • Stand, walk; sit; reach with hands and arms; balance, stoop, kneel, crouch or crawl.
  • Drive from one location to another
  • Lift and /or move up to 25 lbs.

HOURS of EMPLOYMENT:
This is a full time position. A 40 hour work week schedule will be established on consultation with the supervisor, evening and weekend hours may apply. The normal work week is Monday – Friday. Normal hours of work will be established between the hours of 8:00am and 6:00pm.

COMPENSATION AND BENEFITS:
Salary is dependent on experience and education. Benefits include medical, dental, vision, life insurance, paid holidays, vacation and sick pay (accruals based upon a 40 hours per week basis) and a 403(b) matching program.

CALM RESERVES THE RIGHT TO CHANGE THE DUTIES OF THIS POSITION AT ANY TIME.

CALM provides equal opportunity for all qualified applicants and does not discriminate on the basis of race, color, national origin, religion, sex, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, age, veteran status, or any other protected classification.

Interested and qualified applicants should submit a cover letter and resume to HR@calm4kids.org. Please put the title of the position in the subject line of the email.

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Equal Employment Opportunity

CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers.To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation.If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Executive Director. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination.CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Executive Director.
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