Administrative & Quality Assurance Specialist

SUMMARY: The Administrative & Quality Assurance Specialist provides customer service, general office, and quality assurance support. This position also serves as the Receptionist for the Santa Maria office.


  • Answers incoming phone calls, listens to and returns all voicemail messages, and greets/directs all visitors. Answers general questions about CALM services. Notifies staff of client arrivals.
  • Manages and distributes mail
  • Maintains office equipment, including copier and fax machines.
  • Orders, purchases and distributes needed office or program supplies, including supplies for all office equipment.
  • Responsible for the professional appearance and upkeep of the physical office
  • Asks for and receives payments from clients
  • Opens the office in the mornings and closes/locks the office in the evenings.
  • Coordinates child care for therapy groups; serves as backup child care provider as needed.
  • Complete other administrative duties and errands, as assigned.
  • Facilitate intake calls or walk-in service requests
  • Assign referred clients to Intake Coordinator, assist with paperwork, and create Intake packets
  • Scan, copy or fax documents as requested by clinicians or managers


  • BA/BS degree in related field, or high school diploma with equivalent experience.
  • Must have at least 2 years’ reception and/or general office experience.
  • Bilingual (Spanish/English) required.
  • Experience working in a health/counseling center, with MediCal recordkeeping, preferred.
  • Must have a valid California drivers’ license, clean DMV, and criminal record clearance from the DOJ.
  • Excellent customer service skills, strong oral and written communication skills.
  • Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner. Positive attitude.
  • Able to work independently, and be a strong team player.
  • Utilize effective time management skills and complete tasks in a timely manner.
  • Extremely organized and detail-oriented.
  • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook.


This is a full time (40 hours/week) position. Salary is DOE. Benefits include medical, dental, vision, life insurance, paid holidays, PTO, and a 403(b).

Qualified applicants please apply here.

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Equal Employment Opportunity

CALM is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. CALM policy prohibits unlawful discrimination based on race, color, creed, gender (including pregnancy, childbirth, and related medical conditions), religion, marital status, age, national origin or ancestry, physical or mental disability (including pregnancy, childbirth, and related medical conditions), legally-protected medical condition (cancer-related), sexual orientation, or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.CALM is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of CALM and prohibits unlawful discrimination by any employee of CALM, including supervisors and co-workers.To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, CALM will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should discuss their needs with their supervisor and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. CALM then will conduct an investigation to identify the barriers that make it difficult for the applicant or employee to have an equal opportunity to perform his or her job. CALM will identify possible accommodations, if any, that will help eliminate the limitation. If CALM determines that an accommodation is reasonable and will not impose an undue hardship, CALM will make an accommodation.If you believe you have been subjected to any form of unlawful discrimination, provide a written complaint to your supervisor or the Executive Director. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. CALM will promptly undertake a thorough and objective investigation and attempt to resolve the situation. If CALM determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination.CALM will not retaliate against you for filing a complaint, participating in an investigation, or supporting a complaint of unlawful discrimination, and will not knowingly permit such retaliation by management employees or your co-workers. If you believe you have been subjected to such retaliation, report it immediately to your supervisor or the Executive Director.
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